As the COVID-19 pandemic has evolved over the previous 18 months, the safety of our staff and customers has continued to be our number one priority.
We also know that as clients, you depend on us 24/7 to keep your IT running and we take this responsibility seriously. With the latest Omicron variant causing considerable disruption to the country we wanted to share with you the steps we will be taking to minimise this risk to your service delivery:
- We will be operating in strict work bubbles to minimise the travel and contact of staff within Osiris and within our clients. Because of this, you may not see your ‘usual’ engineer but response and fix times should remain the same. Staff who can work from home are doing so.
- We know that one of our bigger risks of infection is during site visits so we will be trying some more remote support options than usual before visiting site in order to reduce the number of visits we need to complete. Please continue to create ample space when our engineers visit premises in order to maintain social distancing and be forthcoming with any guidance or information our engineers might need to know in regard to Covid.
- All our staff are currently completing twice weekly testing and are encouraged to take a test before spending extended periods onsite in client environments. We have more than ample supply of tests.
- We will be moving client meetings online again where possible via Microsoft Teams.
We are confident these measures will minimise any disruption to your experience with Osiris IT and do not foresee your users experiencing anything other than business as usual when dealing with us.
In regard to your own organisation, you may be looking once more into how IT can enable you to innovate around problems that Covid causes. We are continuing to support clients through this process and if you would like to speak to us regarding this please do contact us via the usual channels.
If you have any questions please get in touch with us.