Osiris IT is an established IT Managed Service Provider. Our flexible, reliable, and pro-active service ensures our customers IT runs smoothly. From support desk services, full IT strategy and delivery, Office 365, and business continuity planning, we've got it covered. We are dedicated to our staff offering our staff leaning and progression opportunities and are very involved in supporting charitable causes.
We are currently recruiting for a full time IT Engineer Apprentice to join part of our specific on-site school helpdesk team. The role of the IT Engineer Apprentice is to carry out 1st and 2nd Line IT Support. You will be working across our school client bases which has schools across Norfolk.
Your main duties will be to answer incoming issues from our schools through our helpdesk or face to face. These issues vary from password resets to diagnosing hardware and software issues. You will work closely with multiple third-party suppliers to ensure smooth running of all the schools’ essential systems.
You will be part of a small but very driven team, we all work hard together to continue maintain the high levels of customer service our clients have come to expect. You will work Monday to Friday between the hours of 8am – 4pm with time for training and completion of your apprenticeship included.
We offer in return a relaxed and supportive environment with unique challenges that will develop your core knowledge and give you skills.
• Have a genuine interest in technology and be keen to start a career as an engineer.
• Self-motivated with a ‘can do’ attitude.
• Good problem-solving skills
• Friendly and approachable.
• Highly enthusiastic with excellent communication skills.
• Must be able to pass vetting (which will include a Disclosure Baring Service Check)
• Able to form and maintain effective working relationships with colleagues, service users and third parties.
• Ability to multitask and deal with a range of incoming enquires – organisation is key to the success of this role.
• Excellent IT skills and basic knowledge of Computer Hardware and Operating Systems
• 3 x GCSE (or equivalent) at grades A-C/7-4 in any subject, plus GCSE English and maths (or equivalents) at grade C or above
• Previous experience with hardware troubleshooting
• Recent engineering qualification
• Have a full UK Driving license
• Level 3 Infrastructure Technician Standard
• Microsoft Technology Associate 365 Fundamentals
• Microsoft Technology Associate Security Administration
• 29 days holiday per year including bank holidays + discretionary Christmas shut down!
• Mileage reimbursement
• On-site Parking
• Part of a supportive team with proven success at creating high quality apprentices.
90% of our apprentices have secured permanent employment after finishing their apprenticeship. Additionally, there will be opportunities to undertake further training to develop your skills as we offer on-going training plans for all members of staff and encourage all further learning.
This position will remain open until we find a suitable candidate with 1st interviews held intermittently, a 2nd interview will then held as a half-day trial period with the team.
No Agencies Please
