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IT Support

IT Support

When it goes wrong you want it fixed as soon as possible. That’s what we do, through our service desk manned by trained, certified engineers. But for us, it’s much more than that. We fix it, we take note, and then it’s about seeing if we can stop it from going wrong again.  Prevention is better for you and for us.

Remote support
On-site support
Hardware repairs

We are not just there to fix. We are there to help you work smarter and safer.

Our highly-skilled, certified and experienced engineers are there to support your organisation. The Osiris support package includes ICT planning with 12 to 36 Month business plans. You will meet our Solutions Team who will work with you to ensure you have the best possible technology to enhance and support your organisation.

Including design, procurement, testing and implementation plans. We also design a complete security strategy including data storage, backup and disaster recovery plans. Security testing and anti-phishing programs can be included.

Support

Key Features:

Manned by Engineers
Our service desk is manned by engineers, not operators. This means when you call us and need help, you will speak to someone who is experienced in IT.
Unlimited Calls and Site Visits
For when it does go wrong, get unlimited calls and site visits from the Osiris IT service desk team.
Tailored SLA's
We can tailor our service level agreements to the needs of your organisation.
Visibility and Reporting
Gain complete visibility of the service with full management reporting tailored to your requirements.

Systems Management

Got a new staff member? We'll get their access sorted and all setup ready for when they start.

Service Desk Support

Our service desk team are always on hand when you need it the most.

Hardware Repairs

Our team of specialists are experienced in all sorts of hardware repairs. If your laptop breaks, the service desk team are on it.

Be in control of your IT

While we look after your IT, we will make sure you have complete visibility at all times. You will have a report letting you know what’s happening, reassuring you that it’s in safe hands. We will also schedule regular meetings to discuss any trends or training requirements we have noted.

A personalised service

Managing your IT is so much easier and more effective if we understand your organisation. Our support team take time to get to know your organisation and the people who work in it. This allows us to be so much more proactive as well as spotting potential security issues.

We will also help you devise and implement administrative policies and procedures that are tailored to your needs and requirements.