IT Support in Norwich
Our head office is on White Lodge Business Park, and we have worked with Norwich organisations since 2010. We manage your day-to-day IT, certify you for Cyber Essentials, build the software you need, and advise leadership teams across the city. Your first conversation is with someone who can actually fix it.
- NR4 6DGHead office in Norwich
- Since 2010Working with local organisations
- IASMEAccredited certification body
What IT support in Norwich actually means here
Our office is on White Lodge Business Park in NR4, on the southwest edge of the city. That matters less for the day to day, which is mostly remote because remote resolves things faster, and more for the work that genuinely benefits from someone being in the room: discovery at the start of a contract, an audit day, a migration over a weekend, or a security incident where you want a senior consultant sitting with your team rather than on a call.
What you get is one team that owns the whole picture. A UK-based service desk with SLA-backed response. Proactive monitoring and patching across your estate. Endpoint and identity management, Microsoft 365 and cloud, and backup that has been tested against a real recovery rather than assumed. Independent procurement advice, including when the cheaper option is the right one. Nothing falls between suppliers, because there is only one.
New enquiries hear back from a senior consultant within one working day. For a live cyber incident, a senior consultant is on the call within the hour. The people you meet in that first conversation are the people who deliver the work, which is the part most organisations tell us was missing before.
What we cover for Norwich organisations
Six areas that keep your technology dependable and secure, delivered from one team you can actually get hold of.
UK service desk
Your staff reach a UK-based engineer by phone, email or portal, with SLA-backed response times you can plan around. No offshore handoffs, and no re-explaining the problem to three people.
Monitoring and patching
Continuous monitoring across servers, endpoints, firewalls and cloud, with patching handled on a schedule that fits your working week rather than interrupting it.
Microsoft 365 and identity
Licensing reviewed for what you actually use, tenant configuration hardened, and identity managed properly with conditional access and MFA across the organisation.
Backup and business continuity
Resilient backup with recovery tested against real scenarios, not just a green tick in a console. Ransomware-aware by design, with a documented route back.
Cyber Essentials certification
Osiris is an IASME-accredited Cyber Essentials Certification Body, so we prepare you and certify you directly. For Cyber Essentials Plus we get you ready for the independent technical audit.
About Cyber EssentialsOn-site engineering
Installations, upgrades, migrations and the urgent fixes that need someone in the room. We are in the city, so getting to you is straightforward.
On-site across the city, and the towns around it
From NR4 we cover the whole of Norwich: the business parks at Broadland and St Andrews, Norwich Research Park on our doorstep, the city centre and Riverside, and out through Thorpe St Andrew, Sprowston, Rackheath, Hellesdon, Costessey, Cringleford and Trowse.
Plenty of the organisations we look after sit outside the city. The same service desk and the same senior consultants cover Great Yarmouth, Dereham, Wymondham, Attleborough, North Walsham, Cromer, Thetford, Diss and King's Lynn, and on into Suffolk and East Cambridgeshire.
IT support across NorfolkWho we support in Norwich
Three very different worlds, and the differences matter. You should not have to explain your sector from scratch to the people running your IT.
Commercial businesses
Growing organisations that have outgrown ad-hoc IT and need infrastructure, security and licensing handled properly by one accountable team.
Read moreSchools and education trusts
Multi-site estates, safeguarding expectations, and procurement frameworks that work differently from the commercial world. We know the difference.
Read moreCharities and not-for-profits
Funder reporting, tight budgets, and eligibility for non-profit licensing that many organisations are not claiming. We make sure you are.
Read moreSwitching from your current provider
- 01
Discovery
Two to four weeks reviewing what you actually have: systems, contracts, licensing, and the risks nobody has owned. You get a written report at the end of it, whether or not you go ahead with us.
- 02
Transition plan
A written plan with a day-one runbook, so everyone knows what happens on the morning the change takes effect. We agree the sequence with you before anything moves.
- 03
The switch
Senior-led, with parallel running wherever it reduces risk. Your outgoing provider is handled professionally, and your people keep working while it happens.
- 04
Steady state
Documentation handed over properly, monitoring live, and a named senior consultant who stays with the account rather than disappearing after onboarding.
Questions we’re often asked in Norwich
Do you provide on-site IT support in Norwich?
Yes. Our head office is on White Lodge Business Park in NR4, so on-site visits anywhere in the city are straightforward. Day-to-day support is mostly remote because that resolves things faster, and we come to you for the work that genuinely benefits from being in the room: discovery, audit days, migrations, and incident response.
Which parts of Norwich do you cover?
All of it. We work with organisations on Broadland Business Park and St Andrews Business Park, at Norwich Research Park, in the city centre and Riverside, and out through Thorpe St Andrew, Sprowston, Rackheath, Hellesdon, Costessey, Cringleford and Trowse.
What does your IT support in Norwich include?
A UK-based service desk with SLA-backed response, proactive monitoring and patching, endpoint and identity management, Microsoft 365 and cloud, backup and business continuity, and independent procurement advice. One team owns all of it, so nothing falls between suppliers.
How quickly do you respond?
New enquiries hear back from a senior consultant within one working day. For a live cyber incident, a senior consultant is on the call within the hour. Our office hours are Monday to Friday, 09:00 to 17:30.
Can you take over from our current IT provider?
Yes, and it is a well-trodden path. We start with a two to four week discovery of your current setup and contracts, produce a written transition plan with a day-one runbook, and run the switch senior-led with parallel running where it matters.
Can you get us Cyber Essentials certified?
Yes. Osiris is an IASME-accredited Cyber Essentials Certification Body, so we prepare you and certify you directly rather than passing you to a third party. For Cyber Essentials Plus we get you ready for the independent technical audit, built around passing first time.
Who do you work with in Norwich?
Commercial businesses, schools and education trusts, and charities across the city, and we have been doing so since 2010. The senior consultants you meet in the first conversation are the same people who deliver the work.
Do you only work with organisations in Norwich?
No. Norwich is our home and our head office, but we support organisations across Norfolk, Suffolk and East Cambridgeshire, and we deliver project work UK-wide.
Looking for an IT partner with real depth in Norwich?
Book a 90-minute review. We'll talk through what you have, what's missing, and whether Osiris is the right team for you.