IT support for charities and non-profits.
We look after charities and non-profits across Norfolk and further afield from our base in Norwich. We certify Cyber Essentials ourselves, so you don't need a second supplier when a funder asks for it.
- Sector-ledCharity-experienced team
- Funder-awareGDPR · Charity Commission
- UK-wideNorwich-based
What's in a charity IT support contract.
We size each contract to your team and budget, and agree response times with you before it starts.
Service desk
Your staff call our service desk on 01603 964914, Monday to Friday, 08:00 to 18:00. The engineer who picks up a ticket owns it until it's fixed.
On-site and remote support
We visit sites across Norfolk and the East of England, and support charities elsewhere in the UK remotely, with visits for project work.
Monitoring and patching
We monitor and patch your devices and network, so most problems are fixed before anyone in the office notices.
Backup and recovery
We plan and test your backups against real scenarios, so ransomware or a failed server doesn't cost you your records.
Microsoft 365
Set up and secure Microsoft 365 for staff and volunteers, including people on their own devices.
Microsoft 365 setupCyber Essentials
We're an IASME Certification Body, so we certify Cyber Essentials for you directly. For Cyber Essentials Plus, we get you ready for the independent audit.
Cyber Essentials certificationDonor and beneficiary data
Protect donor and beneficiary data with access controls and encryption, and keep the records that show you meet UK GDPR.
Reporting for trustees
Get regular reviews of your IT and cyber risk, written so your trustees and finance committee can follow them.
IT strategy and advice for trustees.
Trustees need to know where the technology risk sits and what it’ll cost to fix. We write costed IT roadmaps your finance committee can follow, in phases you fund one at a time or put into a grant bid.
We also brief your board and write advisory papers ahead of big decisions, like a new CRM or a move to the cloud. Read more on our IT strategy and consultancy page.
How we work with charities.
- 01
Discover
We map your systems and cyber risk in a short scoping call, with a charity's constraints in mind.
- 02
Plan
You get a costed roadmap your finance committee can read.
- 03
Deliver
Senior consultants do the work alongside your team, so the knowledge stays with you.
- 04
Operate
We support you day to day and time reviews around your budget cycle and funder reporting.
Careful with your budget
and your donors’ data.
- Sector-literateWe know what your funders ask for and how the Charity Commission expects you to manage technology risk.
- Cost-honestWe tell you when not to buy something, and when the cheap option costs more later.
- Donor and beneficiary data firstWe plan how to protect your donor and beneficiary data before anything gets built.
- Cyber security from the startCyber Essentials controls and ransomware-ready backups come with every project we deliver.
- Long-term partnershipWe judge ourselves on how long charities stay with us, and whether their trustees feel informed.
Recent work for charities.
These are anonymised while we get permission to name the charities. Every number shown is real.
An equine charity operational again within a week of a ransomware attack.
An equine welfare charity lost access to the systems it depends on after a ransomware attack. We led the recovery, and the charity was operational again within a week.
Read the case study
A nonprofit taken from Cyber Essentials to Cyber Essentials Plus.
We got a nonprofit ready for Cyber Essentials, then for the audited Cyber Essentials Plus, and supported it through to certification at each stage.
Read the case study
Answer the IT question your trustees keep asking.
Tell us what’s on the table, from a donor data review to Cyber Essentials, and we’ll tell you honestly whether we’re the right fit.